FAQs
Find answers to frequently asked questions
Frequently Asked Questions
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Do you accept insurance?
Yes, we do! We are in network providers for Aetna, Blue Cross Blue Shield, Healthfirst and Northwell Direct. We also have a limited number of clinicians who accept United (which also includes Oscar and Oxford plans). Your insurance coverage is confirmed at the time of booking, and your out of pocket cost per session is then clearly communicated to you via email. Once you agree to this fee we can then schedule your first session with your new therapist.
Do you have a sliding scale?
Yes, we do! Please ask our office staff more about our sliding scale.
Do you offer In Person Therapy?
Beginning September 1, 2025 a limited number of therapists will begin offering in person sessions at our 26 Court St, Suite 409 Brooklyn, NY 11242 location.
How does remote therapy work exactly?
Your therapist will send you a video link to your email a few minutes before your session. All you need to do is click on the link, and your therapist will be waiting for you.
Do you offer evening sessions?
Yes, we do! Please ask us about our therapists with available evening openings.
If I am not happy with my therapist, can I switch?
Yes! It is very important you feel comfortable with your therapist, and if it doesn’t feel like a good fit for whatever reason, we want to know so we can help make it right.
Do you have a no-show or cancellation policy?
Yes. We have a 24-hour cancellation policy. We are strict about this policy because we believe it creates a more positive, reliable, and respectful work environment for our therapists. We hope you understand.
What is psychotherapy?
Psychotherapy is a fancy name for talk therapy. Talk therapy can help you better understand yourself, heal from past emotional wounds, and grow in various ways, to name a few!
How long will I be in therapy?
You ask a great question, and the answer is different for everybody. Our best estimate is 6-12 months. But once you begin therapy, your therapist may better understand how long you might benefit from therapy.
Therapy is not a forever type of thing. Our goal is to help you get in and out, so you can go and live your best life.
Are therapy sessions confidential?
Absolutely. Your therapy sessions are confidential, and we will provide you with a copy of our HIPAA policy before you begin treatment.
We will only break confidentiality if we believe you are a risk to yourself or others.